Jewellery Journey

Enter your Portal Order Number below to track every step of your jewellery’s journey from casting to delivery. You can find this code in your ring portal confirmation email (not your Kit Code).

#

If your tracking shows that your package has been delivered but your portal code cannot be found, it may be because your waxes are first delivered to our PO box, before being forwarded on to our workshop. This can cause a delay of up to 2 weeks.

Please be patient, and check again in a few days and rest assured we will be in touch as soon as we receive it.

Enter the four-digit code on your ring portal confirmation email (not to be confused with your kit order number or kit code). Remove the # when entering this code into our jewellery status checker.

1RECEIVED
2CASTING2-3 weeks
3SETTING1-2 weeks
4ENGRAVING1-2 weeks
5FINISHING1 week
6DISPATCHED1 week

We have received your jewellery at our workshop:

Your carefully carved wax jewellery has arrived at our workshop, ready to undergo its magical transformation into 100% recycled precious metal.

Our skilled team of artisans have started bringing your designs to life! Pop back here anytime to keep updated on its progress.

For behind-the-scenes glimpses and dazzling updates on your one-of-a-kind piece head over to our TikTok and Instagram accounts.

We can't wait to share its journey with you!

For more information on the process or any other queries you might have, visit our FAQs page

1RECEIVED
2CASTING2-3 weeks
3SETTING1-2 weeks
4ENGRAVING1-2 weeks
5FINISHING1 week
6DISPATCHED1 week

Your jewellery is in casting:

Your jewellery is taking shape using the ancient art of lost wax casting!

First your wax is melted away to leave a perfect impression, before liquid metal is poured into the mould picking up every little detail designed by you. Both the mould and wax are destroyed or “lost” in this process meaning your ring is truly the only one of its kind!

This stage usually takes 2-3 weeks.

For more information on the process or any other queries you might have, visit our FAQs page

1RECEIVED
2CASTING2-3 weeks
3SETTING1-2 weeks
4ENGRAVING1-2 weeks
5FINISHING1 week
6DISPATCHED1 week

Your jewellery is in stone setting:

Our highly skilled stonesetters are delicately setting your chosen gemstones, bringing life and sparkle to your jewellery with precision and care.

This stage usually takes 1-2 weeks.

For more information on the process or any other queries you might have, visit our FAQs page

1RECEIVED
2CASTING2-3 weeks
3SETTING1-2 weeks
4ENGRAVING1-2 weeks
5FINISHING1 week
6DISPATCHED1 week

Your jewellery is in engraving:

Our award winning Hatton Garden engravers are busy personalising your jewellery, making it truly one-of-a-kind. This process takes time, skill, and patience. Each stroke is carefully considered and executed by hand, ensuring that the engraving is not only beautiful but accurately represents your design. No machines here!

This stage usually takes 1-2 weeks.

For more information on the process or any other queries you might have, visit our FAQs page

1RECEIVED
2CASTING2-3 weeks
3SETTING1-2 weeks
4ENGRAVING1-2 weeks
5FINISHING1 week
6DISPATCHED1 week

We are adding the finishing touches to your jewellery:

Your bespoke Jewellery is entering its final stage! We are focusing on every detail, ensuring your jewellery is a beauty to behold. We hand polish all your designs so that we can double check the finish, quality and make sure every detail is as requested on the Portal. Soon, you'll be able to marvel at the beauty of your one of a kind piece, designed and made by you. Cast and polished by us.

Not long until you are reunited!

This stage usually takes up to 1 week

For more information on the process or any other queries you might have, visit our FAQs page

1RECEIVED
2CASTING2-3 weeks
3SETTING1-2 weeks
4ENGRAVING1-2 weeks
5FINISHING1 week
6DISPATCHED1 week

Your jewellery is on its way to you!

Exciting news! Your dream jewellery is now on its way to you, ready to be worn and treasured forever. You can track its delivery using the tracking number and link below.

This stage usually takes up to 1 week

Track Delivery

For more information on the process or any other queries you might have, visit our FAQs page

Whoops! We need a bit more information from you:

We are unable to continue working on your ring until we hear from you! We require a bit more information to perfect your bespoke creation. Please check your emails, including spam, for our message – your input is essential to complete your unique jewellery. This could delay the processing time so do get in touch with us at hello@theworkbenchlondon.com.

Send us an email