Delivery & Returns

Unopened kits can be returned for a full refund minus the shipping costs. We do not cover the cost for you to return a kit. The kit must be returned in perfect condition for us to resell. A refund will be issued once we have received your kit and this must be within 30 days of the date ordered. Partially used kits or kits older than 30 days of purchase cannot be refunded or partially refunded.  Bespoke rings cannot be refunded.

Your kit orders have three separate shipping journeys:

1. We send your kit to you. (Payable at checkout)
2. **You send your completed wax back to us. * **
3. We handcraft your jewellery and ship the finished piece back to you. (Payable in the portal)

*UK customers receive free Royal Mail return postage for sending their waxes back to our workshop.

**International customers are responsible for arranging and paying for the return postage of their completed waxes using a fully tracked and insured postal service.

Your shipping options are as follows:

UK Shipping

Royal Mail Tracked 48 – £4.95

• Delivery aim: 2–3 working days after dispatch.
• Fully tracked.
• Compensation up to £150.

Royal Mail Special Delivery Guaranteed – £15.00

• Next working day delivery by 1pm after dispatch.
• Fully tracked and signed for.
• Compensation up to £750.

International Shipping

International Tracked – £20

• Delivery aim: 5–7 working days after dispatch (destination dependent).
• Fully tracked wherever available.
• Please note that customs duties, taxes and import fees are the responsibility of the customer.

When Will My Order Be Dispatched?

We hand-pack every kit to your chosen specification and dispatch orders every Tuesday and Thursday by 3:00pm (UK time).

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for tracking information to become active.

We ship internationally and the cost of shipping outside the UK will be calculated at checkout.

When you submit your finished wax to the Ring Portal you will be provided with the address you need to send your wax to. International ring makers will need to arrange their own wax ring return method of shipping. (If you are in the US please use USPS. Other providers will not deliver to a PO Box so you must use USPS). We recommend a tracked service to ensure safe delivery to our workshop.

Please note that you will be responsible for paying any duty or customs incurred on your purchase and delivery. Wax rings should be sent back to us with minimal cost please list as “returned craft models under £5”

We hand-pack every kit to order and dispatch orders every Tuesday and Thursday by 3pm (UK time).

UK Delivery

• Royal Mail Tracked 48: Usually arrives within 2–3 working days after dispatch.
• Royal Mail Special Delivery Guaranteed: Arrives the next working day by 1pm after dispatch.

Please note:

• Orders placed after 3pm on a dispatch day will be sent on our next scheduled dispatch day.
• Royal Mail Tracked 48 and Special Delivery Guaranteed do not guarantee weekend delivery. Most deliveries take place Monday to Saturday, depending on your local Royal Mail service. There are no collections or deliveries on UK public holidays, which may extend delivery times.

International Delivery

We ship worldwide using Royal Mail International Tracked.

Delivery times vary depending on the destination, but most orders arrive within 5–14 working days after dispatch. Customs processing and local postal services may occasionally cause delays beyond our control.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details. Please allow up to 24 hours for the tracking to become active.

If your parcel is lost or arrives damaged, please contact us as soon as possible with your order number, tracking number and, if applicable, photos of the damage.

We’ll work with Royal Mail to investigate the issue, submit a claim where applicable, and arrange either a replacement or refund once the claim has been approved.

Lost Parcels

Royal Mail requires us to wait until the following investigation periods have passed before we can submit a claim:

• Royal Mail Tracked 48: 10 working days after the expected delivery date.
• Royal Mail Special Delivery Guaranteed: 5 working days after the guaranteed delivery date.
• International deliveries: 20 working days (Europe) or 25 working days (Rest of the World).

Please let us know as soon as you believe your parcel may be delayed so we can monitor its progress and begin the claims process as soon as it becomes eligible.

Damaged Parcels

If your parcel arrives damaged, please notify us within 7 days of delivery and include photographs of both the packaging and the contents wherever possible.

Please Note

• If you’re returning your wax using our free Royal Mail Returns Portal, we’ll submit any eligible Royal Mail claim on your behalf.
• If you choose to use your own postal service, you are responsible for making any claims directly with your chosen courier. The Workbench cannot accept responsibility for parcels lost or damaged using privately arranged postage.
• It is your responsibility to notify us promptly if you believe your parcel has been lost or damaged. Royal Mail has strict claim windows, and if we are notified after these have expired, we may be unable to submit a claim on your behalf. In these circumstances, we cannot guarantee a replacement, refund or compensation.