Terms & Conditions

All prices detailed on theworkbenchlondon.com include UK duty and VAT and may be subject to change.

Payment Types

We accept American Express, Switch, Delta, Visa Debit and most major credit cards, Apple Pay and Paypal.

If you want to break up the cost you can also pay with Clearpay.

Order Fulfilment

We work hard to process, pack and dispatch all your kit orders by hand. Orders are currently dispatched once a week as outlined in our FAQs. Any orders placed after 4pm on the specified delivery day will be sent in the following week’s dispatch.

You will receive an email once your order has been dispatched. We use a 48-hour tracked and signed for service to ensure your order makes it to you as soon as possible.

Returns & Refunds

We can issue a refund providing the kit has been unopened and is still in perfect condition with all items still in the kit. We will issue a full refund minus the initial shipping cost. Refund requests must be made via email within 30 days of purchase.

We do not provide postage for returns. Any cost associated with returns postage is your responsibility. We ship everything using a 48-hour tracked and signed for service and we recommend you do the same if posting a return.

Any returned items that are lost or damaged in the post and are not trackable are your responsibility, and we are not liable for a refund.

Discounted or kits sold as part of a promotion are strictly non-refundable/exchangeable.

Please note all kits are valid for a period of 1 year

Kits are valid for 1 year from the date of purchase.

Like vouchers, kits older than 1 year cannot be redeemed. However, if you still wish to send in your wax you can order a refill pack from our website.

Please do not send in kits that are older than 1 year. Your wax will not be processed. This is due to metal price changes, missed allocated workshop hours, and structural business changes.

This kit validation date is stated on the outside of the box, at the point of purchase, and on our video tutorials page.

Data Protection & Website Usage

The Workbench London abides by data protection laws regarding retention and use of personal customer information.

Information and data submitted through this website is private. We won’t share your email address or personal info with anyone apart from the courier being used to deliver your parcel. We will never pass your information to others for marketing purposes. If you would like more information about how your data is stored and used please read our Privacy Policy.

Customer Feedback & Complaints

We don’t want any unhappy customers and we strive to offer a service and product that you are completely satisfied with. If you have any feedback, good or bad, about the website, products purchased or the service you receive, please don’t hesitate to contact us via:

Email: hello@theworkbenchlondon.com

All website content is copyrighted to The Workbench London (U.K) Limited

Giveaways and competitions

The promoter is: The Workbench London Ltd whose registered office is at 42 Britton St, London EC1M 5AD.

The competition is open to residents of the United Kingdom aged 18 years or over.

There is no entry fee and no purchase necessary to enter a competition.

By entering a competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Route to entry for the competition and details of how to enter are via Instagram @theworkbenchldn

The closing date for entry will be stated in the caption. After this date, no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the competition and how to enter can be found in the caption associated with the giveaway.

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God, or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize is as stated in the giveaway caption.

Winners will be chosen at random selection by software.

The winner will be notified by DM on Instagram within a week of the giveaway ending. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The promoter will request an email so we can obtain an address for where the prize is delivered.

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed, administered by, or associated with, Facebook, Twitter, TikTok, or any other Social Network. You are providing your information to The Workbench London and not to any other party.

Please refer to giveaway caption for details of who is eligible for entry.