Terms & Conditions

We accept American Express, Switch, Delta, Visa Debit and most major credit cards, Apple Pay and Paypal.

If you want to break up the cost you can also pay with Clearpay.

We work hard to process, pack and dispatch all your kit orders by hand. Orders are currently dispatched once a week as outlined in our FAQs. Any orders placed after 4pm on the specified delivery day will be sent in the following week’s dispatch.

You will receive an email once your order has been dispatched. We use a 48-hour tracked and signed for service to ensure your order makes it to you as soon as possible.

We can issue a refund providing the kit has been unopened and is still in perfect condition with all items still in the kit. We will issue a full refund minus the initial shipping cost. Refund requests must be made via email within 30 days of purchase.

We do not provide postage for returns. Any cost associated with returns postage is your responsibility. We ship everything using a 48-hour tracked and signed for service and we recommend you do the same if posting a return.

Any returned items that are lost or damaged in the post and are not trackable are your responsibility, and we are not liable for a refund.

Discounted or kits sold as part of a promotion are strictly non-refundable/exchangeable.

Kits are valid for 1 year from the date of purchase.

Like vouchers, kits older than 1 year cannot be redeemed. However, if you still wish to send in your wax you can order a refill pack from our website.

Please do not send in kits that are older than 1 year. Your wax will not be processed. This is due to metal price changes, missed allocated workshop hours, and structural business changes.

This kit validation date is stated on the outside of the box, at the point of purchase, and on our video tutorials page.

The Workbench London abides by data protection laws regarding retention and use of personal customer information.

Information and data submitted through this website is private. We won’t share your email address or personal info with anyone apart from the courier being used to deliver your parcel. We will never pass your information to others for marketing purposes. If you would like more information about how your data is stored and used please read our Privacy Policy.

We don’t want any unhappy customers and we strive to offer a service and product that you are completely satisfied with. If you have any feedback, good or bad, about the website, products purchased or the service you receive, please don’t hesitate to contact us via:

Email: hello@theworkbenchlondon.com

All website content is copyrighted to The Workbench London (U.K) Limited